| What
is Mobilink Infinity? |
| Mobilink Infinity is the next generation
broadband system with high-speed Internet and superior
voice quality using WiMAX technology. Mobilink Infinity
aims to provide an incomparable experience of download
speeds, crystal clear voice quality and 24/7 connectivity. |
| |
| What
is WiMAX? |
| WiMAX (Worldwide Interoperability
for Microwave Access) is a technology that focuses on
providing data over long distances in a wireless mode,
very similar to the cellular mobile concept. WiMAX is
capable of offering speeds up to 2 Mbps, which is approximately
25 times faster than the regular dial-up connection
and unlike a dial-up, a WiMAX connection is switched
on from the moment you start your PC. |
| |
| What
is the difference between WiMAX and WiFi? |
| The frequencies that WiFi uses are
unlicensed and therefore open for all to share. WiMAX,
on the other hand, operates on licensed frequencies,
ensuring a regulated and secure environment where the
data is not vulnerable to scanning and packet interception.
Also, WiMAX offers more efficient bandwidth use and
can provide broadband access in a radius of up to 50
kms, while the WiFi range is limited to a maximum of
100 meters. |
| |
| Why
should I switch to Mobilink Infinity? |
| Mobilink Infinity offers you the
following:- Better internet speed so that you can download
software, games, photos, songs, videos etc. at a much
faster rate- Smoother video and audio streaming- Internet
connectivity 24 hours a day- Voice connectivity- Low
cost, better value for money |
| |
| How
do I start using Mobilink’s Infinity? |
| To register for our service,
please visit any Mobilink Sales & Service Centre
and choose the package you would like to sign-up for.
The customer services representative will inform you
of a date when our engineer will come over to your house/facility
to setup the service. |
| |
| What
type of documentation do I require for register for
a Mobilink Infinity connection? |
| You will need to bring
the following: |
 |
Original
national ID card |
|
A
copy of your national ID card |
|
| |
| From
the time of registration, how many days will it take
the engineer to install and activate the service at
my place? |
| It will take up to a
maximum of 3 working days between the time you register
and the time our engineer is at your doorstep to install
the CPE (Customer Premises Equipment) and activate the
service. |
| |
| How
long will it take the engineer to setup my connection? |
| An engineer will normally
take up to 1 hour to install and activate an indoor
CPE (Customer Premises Equipment) and up to 3 hours
to install and activate an outdoor CPE. |
| |
| When
the engineer comes to my house for installation, what
is required from my end? |
| Kindly guide the deployment
engineer at your premises about the location where you
want to use your Infinity connection. The engineer will
accordingly perform the installation. |
| |
| Can
I install the service myself? |
| To be able to use our
services for the first time, we will send over our engineer
to install the new CPE so that you are assured a trouble-free
experience. |
| |
| Can
I upgrade my package easily if I want more bandwidth? |
| If you feel you want
better download speed and/or capacity, please call 111-300-369
or 369 (from your Mobilink number) to have your package
upgraded. |
| |
| Is
there a minimum software or hardware requirement for
using Mobilink Infinity service? |
| To be able to use our
WiMAX service you need at least the following- Operating
System: Windows 98 Second Edition or Higher/ Mac (Macintosh)
OS 7.5 or higher- Hardware: Ethernet Card or USB port |
| |
| Can
I use my existing modem for this connection? |
| Mobilink Infinity requires
a special Customer Premises Equipment. When you opt
for a service package, we will provide you with a CPE. |
| |
| What
is Customer Premises Equipment (CPE)? |
| CPE is the device that
we will install at your premises. This device is responsible
for providing data and voice connectivity to your PC
and telephone. There are two types of CPEs: |
|
Outdoor
CPE |
|
Indoor
CPE |
|
| |
| Is
the outdoor CPE weather protected? |
| Yes, the outdoor CPE
is weather proof. |
| |
| Does
Mobilink provide a warranty for the CPE? |
| Yes, the CPE comes with
a 12-month limited warranty which will cover manufacturing
defects in the equipment. |
| |
| Can
I connect more than one computer with one CPE connection? |
| If you are using the
ZyXel CPE provided by Mobilink Infinity, you can simultaneously
connect 4 PCs using network cables and multiple PCs
over your local wireless network (WiFi). |
| |
| What
is the highest speed that I can achieve using a Mobilink
Infinity connection? |
| The maximum speed depends
on the connection profile that you have chosen while
buying your connection. Based on your package, you can
get speed of up to 1Mbps. |
| |
| I
am moving to a new house; how do I take my Mobilink
Infinity connection with me? |
| Call our helpline at111-300-369
or 369 (from your Mobilink number). Provide them with
your Mobilink Infinity user name and inform them of
your new address. Our agent will let you know if the
same service is available in that area. |
 |
In
case of an indoor CPE: You can simply take your
CPE to your new house, plug it in and start using
it. |
|
In
case of an outdoor CPE: Our agent will inform
you of a date when our engineer will come to uninstall
your CPE from the old residence and install it
at the new residence. |
|
| |
| I
am moving to a different city, what will happen to my
connection? |
| Currently we are only
offering our services in Karachi. If you move out of
Karachi, your connection will not work anymore. However,
we will be introducing our services in more cities very
soon. |
| |
| I
want more bandwidth/speed. What should I do? |
| Please Call our customer
services centre at 111-300-369 or 369 (from your Mobilink
number). |
| |
| I
am having problems with my connection, is there a helpline
number I can call? |
| You can reach us at 111-300-369
or 369 (from your Mobilink number). |
| |
| Voice |
| |
| How
does the Mobilink Infinity voice service work? |
| Our voice service allows you to make
phone calls without using the regular phone lines laid
out by PTCL. We convert the voice signal to a digital
signal and allow it to travel over the Internet, giving
you better voice quality. You can make calls using a
regular phone set, as well as your PC/Laptop. |
| |
| I
already have a PTCL phone line, why do I want another
phone connection? |
| Our voice service offers
many advantages that will make you want to register
with us, such as: |
| |
| |
| How
do I avail Mobilink Infinity’s voice services? |
| All you need to do is
get Mobilink Infinity, and the voice service will come
with that automatically. To register for Mobilink Infinity,
please call 111-300-369 or 369 (from your Mobilink number). |
| |
| Can
I use my PTCL phone number? |
| No, we will provide you
with a new telephone number. |
| |
| Can
I use my existing telephone set? |
| Yes, you can use your
own telephone set. |
| |
| Can
I make calls from my computer? |
| Yes, you can install
a software on your computer and use that to make your
phone calls. You will need a pair of headphones, a mic
and a soundcard installed in your PC. |
| |
| Does
my computer have to be switched on when I am making
calls from the phone set? |
| No, your computer need
not be switched on if you are using a regular phone
set. |
| |
| Who
can I call using my new number? |
| You can call all your
family and friends who are using our voice service,
as well as those who use the Mobilink mobile network. |
| |
| Who
can call me on my new number? |
| All your family and friends
who are using our voice service as well as those who
use the Mobilink mobile network can call you on your
new number. |
| |
| How
do I dial a number from my voice service enabled phone? |
| When calling another
Mobilink Voice number: City code followed by VOIP number.
When calling another Mobilink Mobile number: No city
code required. Just dial the number directly. |
| |
| Troubleshooting |
| |
| My
CPE (Customer Premises Equipment) is not switching on.
What should I do? |
| Try the following: |
|
Ensure
that the power light on the power adapter is on |
|
Try
plugging the adapter in a different power socket |
|
In
case you have an outdoor CPE, ensure that the
Ethernet cable is plugged properly into the POE
(Power Over Ethernet) |
|
| |
| My
Mobilink Infinity connection is not working. I can't
browse or download. What should I do? |
| Check the following: |
|
The CPE
is powered on |
|
Computer
is powered on |
|
The cable
between your computer and CPE is connected |
|
Your computer
is not infected with any virus or Trojan program |
| If your Mobilink Infinity
connection is still not working, call our helpline
at 111-300-369 or 369 (from your Mobilink number) |
|
| |
| My
connection is unusually slow, what should I do? |
| Check your CPU usage. If your hard
drive or your RAM is nearing capacity, that might be
slowing down your system as well as your browsing and
download speed . If your CPU usage is not high, ping
www.mobilinkinfinity.com and contact our agent on 111-300-369
or 369 (from your Mobilink number) with the results. |
| |
| My
connection is working fine, but some websites are not
opening up. Why is that? |
| Please check the following: |
|
The
website address is correct |
|
The
website is not blocked by your anti-virus program |
|
| If that does not help,
contact our helpline agent on 111-300-369 or 369 (from
your Mobilink number) |
| |
| The
voice quality has suddenly declined, what could be the
reason? |
| If you are running file/music
sharing programs, they could be using up a lot of bandwidth
and creating quality issues. Shutdown such programs
and then check the voice quality. If the problem still
persists, call our helpdesk at 111-300-369 or 369 (from
your Mobilink number). |
| |
| When
I pick up the phone, there is no dial tone. What should
I do? |
| Please check the following: |
|
Telephone
set is properly plugged into the IAD (Integrated
Access Device)/CPE |
|
The
telephone cable connector (RJ11) is not damaged |
|
Telephone
set is working on the PTCL line (to ensure that
the telephone set is not faulty) In case all the
above is working, try restarting your CPE. If
there is still no dial tone, call our helpline
at 111-300-369 or 369 (from your Mobilink number). |
|
| |
| How
do I login to my account? |
| Once you are connected
through the CPE device, the browser will direct to a
login page which will ask for the credentials for user
name and password |
| |
| I
can only browse to the Mobilink page? |
| You are required to login
with the id/password provided by Mobilink upon signup
to use the internet services. |
| |
| Nothing
is coming on the browser when I connect my CPE? |
| Please make sure you
are using Internet explorer version 5 or later compatible
browser |
| |
| Do
I have to login every time I open my PC? |
| No, you are only required
to provide login/password in case your CPE gets restarted
due to power recycle or other issues. |
| |
| Code
of Conduct |
| |
| While using Mobilink Infinity Services,
the prohibited activities include but not limited to,
the use of Data & Voice Services and Customer Premises
Equipment to: |
| |
|
Carry
out any unlawful purpose which is prohibited by
Mobilink, Pakistan Authority law, PTA or any Regulator/Institute
and usual compulsions on Internet and Voice Service
Usage. This includes, but is not limited to, posting,
storing, transmitting or disseminating information,
data or material which is defamatory, obscene,
unlawful, threatening, or which violates the intellectual
property rights of any person or entity, or which
in any way constitutes or encourages conduct that
would constitute a criminal offense, terrorist
activity or otherwise violate any Local, Provincial,
Pakistani law or International law, order, or
regulation. |
|
Posting,
storing, sending, transmit, or disseminating any
information or material which is resulting into
a religious conflict. |
|
Uploading
or downloading, transmitting, posting, publishing,
disseminating, receiving, retrieving, storing
or otherwise reproducing, distributing or providing
access to information, software, files or other
material which (i) are confidential or protected
by copyright or other intellectual property rights,
without prior authorization from the rights holder(s);
(ii) are defamatory or (iii) constitute invasion
of privacy, appropriation of personality, or unauthorized
linking or framing. |
|
Falsifying
or deleting any author attributions, legal or
other proper notices or proprietary designations
or labels of the origin or source of software
or other material contained in a file or other
data. |
|
Transmitting,
posting, receiving, retrieving, storing or otherwise
reproducing, distributing or providing access
to any program or information designed to assist
in the fraudulent use of telecommunications services.
|
|
Transmit
unsolicited bulk or commercial messages commonly
known as “spam;” |
|
Send
very large numbers of copies of the same or substantially
similar messages, empty messages, or messages
which contain no substantive content, or send
very large messages or files that disrupts a server,
account, blog, newsgroup, chat, or similar service.
|
|
Initiate,
perpetuate, or in any way participate in any pyramid
or other illegal scheme. |
|
Participate
in the collection of very large numbers of e-mail
addresses, screen names, or any identifiers of
others (without their prior consent), a practice
sometimes known as spidering or harvesting, or
participate in the use of software (including
“spyware”) designed to facilitate this activity.
|
|
Impersonate
any person or entity, engage in sender address
falsification, forge anyone else's digital or
manual signature, or perform any other similar
fraudulent activity (for example, “phishing”). |
|
Violate
the rules, regulations, terms of service, or policies
applicable to any network, server, computer database,
service, application, system, or Web site that
you access or use. |
|
Initiating
and/or terminating any Voice service which falls
under IP Telephony or Voice IP from within or
outside the geographical Vicinity of Pakistan.
|
|
| |
| Network
Security |
|
Sharing
of your Account UserID and password for any purpose. |
|
Access
any other person's computer or computer system,
network, software, or data without his or her
knowledge and consent; breach the security of
another user or system; or attempt to avoid the
user authentication or security of any host, network,
or account. This includes, but is not limited
to, accessing data not intended for you, logging
into or making use of a server or account you
are not expressly authorized to access, or probing
the security of other hosts, networks, or accounts
without express permission to do so. |
|
Use
or distribute tools or devices designed or used
for compromising security, such as password guessing
programs, decoders, password gatherers, keystroke
loggers, analyzers, cracking tools, packet sniffers,
encryption circumvention devices, or Trojan Horse
programs. Unauthorized port scanning is strictly
prohibited. |
|
Service,
alter, modify, or tamper with the Customer Premises
Equipment Provided by Mobilink. |
|
Restrict,
inhibit, interfere with, or otherwise disrupt
or cause performance degradation, regardless of
intent, purpose or knowledge, to the Service or
any other host, server, backbone network, node
or service. |
|
Resell
the Service or otherwise make available to anyone
outside the Premises the ability to use the Service
(for example, through wi-fi or other methods of
networking), in whole or in part, directly or
indirectly. |
|
Interfere
with computer networking or telecommunications
service to any user, host or network, including,
without limitation, denial of service attacks,
flooding of a network, overloading a service,
improper seizing and abusing operator privileges,
and attempts to “crash” a host. |
|
